Cancelling & Unwanted Goods
You can partially or fully cancel your order up to 30 days after you receive the goods. If your goods have already been dispatched you will have to pay for the return postage and the goods should be in their original packaging and in a re-saleable condition to ensure a full refund.
If your goods are in transit when you choose to cancel you can avoid postage fees by refusing to accept the package and marking it as “return to sender”. The postal service or courier should then return the package to us free of charge.
Damaged, Incorrect, or Unfit for Purpose Goods
Item damaged in transit, in order to speed up the process we ask for photo evidence to be emailed to us.
If you have received damaged, incorrect, or not as described goods then please contact us within 30 days to arrange a replacement or refund. We will pay for postage in these circumstances.
Even beyond the 30 days limit, if you feel that goods purchased from us were not fit for purpose then please contact us and we may be able to arrange a replacement or refund.
Receiving a Refund
We will not issue a refund until the goods have been safely returned to us.
We will always first attempt to issue your refund to the same method you used for payment. However we may be unable to refund credit or debit cards if they have expired and we will have to offer you payment as a cheque, store credit (gift certificate), or through PayPal (we will cover the fees).
Digital Goods & Other Exclusions
Unless you have received incorrect or faulty goods then we cannot accept returns or issue refunds for the following:
- Digital goods that have already been downloaded or accessed.
- Magazines and periodicals.
- Goods cut to order, made to order, or otherwise customised.
- Perishable or consumable goods.
Special Orders & Business Orders
When arranging special orders, we may ask you to agree to special terms that supercede this returns policy.
Additionally, unless agreed beforehand, we cannot refund postage or cover return costs for business orders.
Our Returns Process
If you wish to return goods or request a replacement then please contact us first, preferably by e-mail. If we have offered to pay for the postage we will send you the stamps required but you will be expected to provide your own packing (usually the original packing will suffice). For speed and ease of use we can also offer you store credit (gift certificate) to cover postage costs instead.
Return postage costs will not exceed current Royal Mail prices for the appropriate weight.
Send your package to the address below and include a copy of the invoice or dispatch note with a reminder of the reason behind your return.
Unit 35 Mount Street Business Centre
Mount Street, Nechells, Birmingham
Replacements for damaged or incorrect goods will be sent out before receipt of your return but refunds may be processed afterwards.